The short version
ServiceTitan and SCAYLED solve completely different problems. One runs your service operations. The other finds your next commercial contract.
- ServiceTitan: the enterprise platform for residential and commercial service businesses. Dispatching, scheduling, invoicing, equipment tracking, marketing, payroll integrations, and business reporting. Used by thousands of HVAC, plumbing, and electrical companies across North America.
- SCAYLED: B2B lead generation for commercial service contracts. Scan any commercial building, identify the facility manager or property manager, get verified contact details, and build a commercial pipeline.
ServiceTitan is the operating system for your service business. SCAYLED is the growth engine for your commercial division.
What each tool actually does
ServiceTitan is built for
- Dispatching technicians to residential and commercial service calls
- Scheduling, routing, and capacity management across field crews
- Generating and presenting invoices, estimates, and financing options
- Tracking equipment, warranties, and maintenance agreements
- Marketing automation (Google LSA, review management, direct mail)
- Business intelligence, reporting, and KPI dashboards
SCAYLED is built for
- Scanning commercial buildings to identify the current occupier
- Finding the decision-maker (Facility Manager, Property Manager, Director of Operations)
- Verifying contact details against live records (98% email deliverability)
- Targeting buildings by location, radius, or property type
- Generating personalized outreach for commercial contract pitches
- Building a pipeline of recurring commercial contracts worth $5,000 to $50,000+ per year each
The fundamental difference
ServiceTitan is optimized for high-volume residential dispatch. A typical ServiceTitan customer runs 50 to 500+ service calls per day, with technicians dispatched to individual homes. The marketing features generate residential consumer leads through Google, direct mail, and reputation management.
SCAYLED operates at the other end of the spectrum: low-volume, high-value commercial contracts. One facility contract can be worth more annual revenue than hundreds of residential service calls. But finding the decision-maker at a commercial facility requires a completely different approach than consumer marketing.
Feature comparison
| Feature | ServiceTitan | SCAYLED |
|---|---|---|
| Technician dispatch and scheduling | ✅ Core product | ❌ Not covered |
| Invoicing and payments | ✅ Core product | ❌ Not covered |
| Equipment and warranty tracking | ✅ Core product | ❌ Not covered |
| Service agreement management | ✅ Core product | ❌ Not covered |
| Residential consumer marketing | ✅ Google LSA, direct mail, reviews | ❌ Not the model |
| Business reporting and KPIs | ✅ Comprehensive | ❌ Not covered |
| Commercial B2B lead generation | ❌ Not the model | ✅ Core product |
| Facility manager / PM contacts | ❌ Not covered | ✅ Per-scan, verified |
| Building-level targeting | ❌ Not covered | ✅ Any commercial address |
| Occupier identification | ❌ Not covered | ✅ Live scan |
| Outreach template generation | ⚠️ Residential templates only | ✅ Commercial, per-building |
| Pricing | $200–$500+/tech/mo (enterprise) | $0 / $79 / $149 USD/mo |
Pricing breakdown
ServiceTitan
Enterprise pricing model with annual contracts. ServiceTitan does not publish list pricing. Based on industry surveys and public disclosures:
- Per-technician pricing, typically $200 to $500+ USD per technician per month
- Implementation and onboarding fees (often $2,000 to $10,000+)
- Annual contracts, not month-to-month
- Additional modules (marketing, commercial, reporting) at extra cost
For a 10-technician HVAC company, ServiceTitan can cost $3,000 to $5,000+ per month before add-ons.
SCAYLED
- Free Trial: $0, 50 credits one-time
- Starter: $79 USD / month, 200 credits
- Pro: $149 USD / month, 425 credits
The math: A single commercial HVAC maintenance contract can be worth $20,000 to $100,000+ per year. SCAYLED at $149/month costs $1,788 per year. One converted commercial contract can return 10x to 50x that investment.
When to use which
You run 100+ residential service calls per day and need better dispatch
→ ServiceTitan. That is exactly what it was built for. Dispatch, scheduling, and operational efficiency at scale.
You want to build a commercial HVAC division alongside your residential business
→ SCAYLED. Scan office parks and industrial facilities. Find the facility managers. Build a pipeline of commercial contracts.
You need to track technician performance, job costing, and revenue per tech
→ ServiceTitan. The reporting and analytics are built for this exact use case.
You lost a commercial bid and want to prospect similar facilities nearby
→ SCAYLED. Drop the address, scan the surrounding buildings, find 20+ more facility managers to pitch.
You need to send a professional estimate with financing options to a homeowner
→ ServiceTitan. Consumer-facing proposals and financing are core features.
You want to target every warehouse within a mile of your best commercial client
→ SCAYLED. Radius-based scanning with verified contacts for each operator.
What I tell operators who ask
ServiceTitan is the best residential service platform on the market. Full stop. If you're running a residential HVAC, plumbing, or electrical company at scale, it is probably the right operational backbone.
But ServiceTitan is not a commercial prospecting tool. It does not help you find the facility manager at a 200,000 sq ft warehouse who needs a new HVAC maintenance contract. That is a fundamentally different problem, and it requires a different tool.
If you are building a commercial division, or if commercial contracts are where your growth is coming from, SCAYLED is the pipeline layer ServiceTitan does not provide. Use ServiceTitan to run the business. Use SCAYLED to grow it.
— Scayled team